Our Return Policy
If you are not satisfied with your order, return it to us within 14 days of the purchase for an exchange or refund.
Please note that we are unable to accept any returned merchandise that has been altered, visibly worn, scuffed, scratched or marked in any way.
All items must be in new, unused and resell-able condition.
Icons that are, personalized, or made-to-order cannot be returned.
If these criteria are satisfied you will receive a refund within 10 working days counting from the day we will receive the returned products.
In case you return any products the refund you are entitled to is equal to the price of the items returned and does not include the costs of transfer, or bank charges.
Return Instruction
In case of a return, you must contact us before you send the items back with an email at wieslawwardynski@gmail.com in which you must mention the code of order.
Items have to be sent to the company’s head office:
Icon-Art, Lokatorska 11 lokal 39
93-024 Lodz, Poland
Please pack up your item
Please retain proof of postage until we have confirmed your refund has been completed. Returns can take few working days (excluding weekends and public holidays) to arrive back to us.
Once received, we will inspect and process your return within 10 working days, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, then your refund will be processed, any refund will automatically be issued to the card used to make the original purchase. We will usually refund what you paid for your order but not the delivery charge unless your order was cancelled under the Selling Regulations or the entire order was faulty or incorrect.